Faqs

General

Yes, we do provide free carer tickets for Christmas Nights. You must choose the carer reservation ticket when booking online. This does not guarantee the ticket and you will need to bring one of the following documentation and valid photo ID with you when you visit:

  • A DLA or PIP letter
  • A Headed GP/Consultant letter
  • A valid Blue Badge
  • Access card

These must display a valid date that covers the date of your visit, and must be presented for each person that requires a carer. Should the person require more than 1 carer, a GP/Consultant letter must be provided.

If you are not sure if you’re documentation is valid, please send a copy via email to [email protected] who will be able to assist.

The time you have booked is your arrival time. These slots are set to avoid congestion, but if you are running late, please do not worry, you will still be admitted entry.

Please enjoy your visit with us in your own time, there is no time limit. 

While we will always try to be as inclusive as we possibly can.

Within our courtyard areas and our trails, the paths may be uneven.
The path is made up of gravel and woodchip and is not a smooth surface.


The Christmas Lights trail is presented in a natural landscape. Therefore, some of the terrain through the woodland is not always suitable for wheelchairs, mobility scooters or buggies and may be particularly challenging in adverse weather conditions.

Please note that some of the areas of the trail include both inclines and declines which could make it more challenging to manoeuvre wheelchairs and buggies at these points.

If you would like to be advised on shortened trails, please speak to a member of events staff who will assist you in finding alternative routes. However please do note that the shortened trails will miss several of our light displays.

Yes! Dogs are welcome - but must be kept on a lead at all times.

The weather in December can be rainy, therefore waterproofs and welly boots may be a good suggestion. We have some undercover areas incase of rain, but the Christmas Lights trails are open to the elements with some small covered areas. 

Yes, you can pay with card. Unfortunately, this is a cashless event. 

Toilets are available on site.

Yes - There is a changing unit in the disabled toilet.

As we are a farm, we are equipped for all weather. We will send out mass communication to our ticket holders if we do have to close due to adverse weather.

If you do decide you would like to change your date, please log in to your account to do so or send us an email.

Unfortunately we would not allow people to fly drones at the Christmas Lights Festival.

Yes we will have a temporary disabled unit onsite.

Tulleys Farm

Turners Hill Road 

Turners Hill 

Crawley 

RH10 4PD 

 

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